PENGARUH FITUR LAYANAN DAN KEMUDAHAN MENGGUNAKAN M-BANKING BSI TERHADAP KEPUASAN NASABAH

  • Afifah Miftakhul Jannah Universitas Islam Negeri Raden Mas Said Surakarta
  • Dian Nova Hastari UIN Raden Mas Said Surakarta

Abstract

This study aims to determine the effect of service features and convenience on customer satisfaction in transactions using Bank Syariah Indonesia M-Banking. The objects in this study are customers who use m-banking BSI throughout Soloraya. In this study, 149 samples were taken and the data were tested using validation and reliability tests. As for the effect of the t test, it was processed using SPSS version 26. The results showed that the research on service features and convenience had an influence on customer satisfaction with BSI m-banking users throughout Soloraya.

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Published
Apr 7, 2023
How to Cite
JANNAH, Afifah Miftakhul; HASTARI, Dian Nova. PENGARUH FITUR LAYANAN DAN KEMUDAHAN MENGGUNAKAN M-BANKING BSI TERHADAP KEPUASAN NASABAH. JURNAL EKONOMI SAKTI (JES), [S.l.], v. 12, n. 1, p. 100-109, apr. 2023. ISSN 2685-1849. Available at: <https://jes.stie-sak.ac.id/index.php/103044/article/view/243>. Date accessed: 21 may 2024. doi: http://dx.doi.org/10.36272/jes.v12i1.243.
Section
Articles